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Royton Health & Wellbeing Centre, Park Street, Royton, Oldham, OL2 6QWTel: 0161 362 4003
The Surgery will close for staff training on the 1st Thursday (2nd Thursday for March only) of every month. The Practice will be CLOSED from 1.00pm until 7.30am the following day. When you ring the surgery from 1.00 - 6.30pm you will be connected to Go To Doc, from 6.30pm you will need to dial 111
Your views and feedback are of great importance to the practice and help us to ensure that we are providing the best quality service and information to our patients.
To obtain the necessary data and opinions, we are planning to carry out a patient satisfaction survey each year, usually in Autumn, but sometimes at other times, to see how we are doing. To achieve this, we would like to create a patient participation group, the members of which have given their consent to be contacted periodically by letter, or preferably, by email. It is likely that the information we require will take only a few minutes to provide.
You can agree to participate in this process by completing a form in the surgery and handing it in at the main reception desk. This form is also available online below. Your views are always greatly appreciated and do help us to make improvements and tailor our services to your needs.
From time to time, we intend to publish some results on this website and we may refer to views expressed by patients. However, we will not publish the names of any patients or staff.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
From the 1st December 2014 it is a contractual requirement that all GP practices off the NHS Friends & Family Test (FFT).
This is confidential and continuous feedback. However, this does not replace the National GP patient Survey.
The forms are available to complete on-line or when you attend the surgery. Practices submit data to NHS England monthly and the results are to be published locally on both the practice website and NHS choices.
If you wish to complete the form below you can send the completed form via this page, fax, post.
We have had some extremely good feedback and thank all the patients that have taken the time to complete the forms.
Friends and Family Test - How likely are you to recommend our GP practice to Friends and Family:
Extremely Likely 418 patients
Likely 88 patients
Neither Likely/unlikely 17 patients
Unlikely 6 patients
Extremely Unlikely 38 patients
Don't know 4 patients
A few comments received during November:
" Very thorough, professional, kind, caring, pleasant"
"A breath of fresh air. Wonderful staff. Thank you"
" Everyone is so supportive. From the minute you walk into the practice. The reception team are friendly/helpful. The doctors go above and beyond. The nursing team are very re-assuring. Thank you so much"
"Can never get through on the phone"
All feedback is much appreciated; Listening to the views of our patients helps us identify what is working well, what can be improved, and how.
Please may we ask you to be brief with your responses you if you are using text message to respond to the Friends and Family Test as there is a very limited space to type your response. Therefore, we are not always able to see your full response. Please consider using another method of responding to us, such as a Friends and Family Test form, (available at reception), if your response needs to be more detailed. Thank you.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
Note that by using this form, you will be sending information about yourself across
the Internet. Whilst every effort is made to keep this information secure, you should
be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.
Your IP address (126.96.36.199) will be sent
with your communication. In rare cases where abuse or criminal activity can be shown
to have taken place this may be used by the authorities to trace you.
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