Welcome to Royton & Crompton Family Practice
Royton & Crompton Family Practice are continuing to follow the Government Guidelines on Surgeries being open.
Royton & Crompton Family Practice is aware of the difficulties that patients are experiencing when contacting the surgery via telephone. Prior to the merger we had six telephone lines, (four at Royton & Crompton and two at The Parks). We are pleased to advise that all incoming telephone lines are now fully operational once again but due to increased patient calls we are finding the lines to be taken up and therefore we are now experiencing further delays with engaged lines, we can only apologize for these further delays.
We have also contacted Oldham CCG with regard to further improvements being made in future; the ability to select extension a patient requires i.e. Prescriptions, Secretarial, Results or appointments etc. These measures will further reduce waiting times for patients to speak with the correct department and we have been informed the start dates on the new system will be around the 23rd September.
Patients may be already aware that Dr Rakesh Kohli has now retired from the practice. As such, we are actively recruiting two full time permanent GP’s. In the interim, we have also replaced Dr R Kohli with a long term locum GP.
Online Patient Access
We are aware that a number of patients have experienced difficulty when trying to order their repeat prescription via patient access. Patients whom are currently having difficulty accessing this service should email, OLDCCG.email@example.com to request a new pin number to enable them to re-register their access.
In the early days of the pandemic, there was a reduction in phone calls to the surgery due to coronavirus, however; in recent weeks we have seen a vast increase in patients contacting the surgery again. Concurrently, we have also experienced an increase in patient contact due to the merger of the two practices. We apologise for any delay incurred and thank our patients for their kind patience and support during this transitional period.
Specific advice for Oldham
As you may be aware, Oldham has been identified as a Covid hotspot and there are specific guidelines in place for our town, please follow the link below for the latest advice:
Any queries can be dealt with by telephone, on 0161 362 4003, and prescription requests can be made via email - OLDCCG.firstname.lastname@example.org as usual.
If you need to order a repeat prescription please email email@example.com, please only contact the surgery to order medication if you are unable to email your request. Prescriptions take 48 hours to be processed.
From 17 February 2020, your medical record will be able to be viewed by other health and social care professionals directly involved in your care via a ShareforYou record. Please visit www.pennineshareforyou.nhs.uk/ for more information.If you would prefer that we didn't share your record then you can opt out at any time. Please speak to your GP or a member of the reception team.For more information please watch this short video about ShareforYou: https://youtu.be/mv8eGfsvzZw
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. Our aim is 'To help our patients to be as healthy as they can be'.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Each month we feed back on the results from the Friends & Family test. If you wish to complete a form this can be done online, posted in or left in reception. Friends & Family
(Site updated 15/10/2020)