Getting you the RIGHT help at the RIGHT time!

Our Online Consulting platform allows you:

• Request an appointment without having to ring the surgery and wait in a queue.
• Allows you to request fit notes and repeat prescriptions.
• Allows you to submit general enquiries.
• Find a pharmacy or urgent treatment centre near you.
• Contact NHS 111.

Please note that the online consultation link/secure messaging is available Monday to Friday 08:00-18:30 (excluding Bank Holidays)

How to use Accurx Patient Triage

What is Accurx Patient Triage?

Accurx is an online service through which our patients can contact the Practice to get help for medical problems. Accurx Patient Triage is open from 8:00am – 6:30pm, Monday to Friday.

 Contents

• What is Patient Triage?
• What are the benefits to using Accurx Patient Triage?
• What if I do not have access to the internet or struggle to complete forms?
• What is English is not my main spoken language?
• Will I get an appointment quicker if I call reception?
• What happens after I submit a query for a Medical Issue?
• What happens if I need an urgent appointment?
• What If I have more than one medical issues that I need help with?
• How do I submit an admin query?
• Will I get a choice of which clinician I see?
• What is a Self-Book Message?

What is Patient Triage?

Patient Triage uses quick a simple online form which patients fill in when they wish to contact the practice. For medical issues it contains 3 questions, which should only take a few minutes to fill in. Whether you visit in person or contact us by phone our reception team will no longer be directly booking your appointment.

What are the Benefits of using Accurx Patient Triage?

• Easy to access
• No waiting on hold on the phone
• The surgery might be able to help more quickly and easily eg with text message advice or prescription, or referring you directly to an appropriate service

What is I do not have access to the internet or struggle to complete forms?

This is only one of the many ways in which you can book an appointment with us, other ways in which you can book an appointment include:

• Telephone- Our reception team can help by filling the online traige form in for you
• Online booking via SystemOne online and/or NHS App
• In person- - Our reception team can help by filling the online traige form in for you

What if English is not my main spoken language?

In the same way that clinicians frequently use an official translation service on the phone, the patient support team will also be able to access this if the patient they are speaking to is on the phone or in person in the surgery.

Will I get an appointment quicker if I speak to reception instead?

Our reception phone lines are very busy, Accurx Patient Triage offers another way in which you can contact the practice.

What happens after I submit a query for a medical issue?

Medical queries will be submitted to our triage team. A member of the team will respond to you within 2 working days. Conditions that need to be assessed on the same day will be prioritised. The triage team may send you a request for further information in the form of a short questionnaire specific to your issue or you may be sent you a Self Booking Link, this is enable you to book a future appointment.

What happens if I need an urgent appointment?

Conditions that require a same day assessment will be booked in on the same day or directed to an appropriate service. A member of our patient support team will contact you directly to arrange an appointment after your form has been triaged.

What if I have more than one medication issue that I need help with?

Please only submit one medical issue per Accurx Patient Triage form, so that you can add sufficient detail for each problem, to allow our team to appropriately deal with your request.

How do I submit an admin query?

There is an option to submit an admin query on the online form for general administrative issues such as requesting a letter from a doctor and fit notes. A member of the Patient Support Team will respond to you within 5 working days.

Will I get a choice of which clinician I see?

There is an option to specify which clinician the patient would like to see. We will try to meet this request, availability permitting.

Accurx are working hard on developing an improvement to the Self Booking links to enable you to select which clinician you would prefer to see. This improvement is expected in the near future.

What is a Self-Book message?

Our team may send you a text message inviting you to book your own appointment online.