Managing your Health Online
Online Triage System
Getting you the RIGHT help at the RIGHT time!
Our Online Consulting platform allows you:
- Request an appointment without having to ring the surgery and wait in a queue.
- Allows you to request fit notes and repeat prescriptions.
- Allows you to submit general enquiries.
- Find a pharmacy or urgent treatment centre near you.
- Contact NHS 111.
Please note that the online consultation link/secure messaging is available Monday to Friday (excluding Bank Holidays) 08.00-12.00 noon, or until we reach capacity.
Patient Access
Patient Access is an award winning, secure online resource. Patients of all ages are actively using Patient Access benefiting from convenience and ability to log on anytime for home or work via a PC or mobile app.
Patients can:
- view, book or cancel appointments
- request repeat prescriptions
- check allergies and Immunisations
- view some of their medical records
Every Patient requires a unique user ID and password to log into the system. Once logged in, the service is simple to use and available 24/7.
Registering for Patient Access
If you are interested in applying to use this online facility please enquire at reception. The receptionist will print your registration letter for you which contains instructions on how to create an account.
If your registration letter is lost or stolen before you have created your Access account, please contact the practice immediately, by telephone or in person. The practice will then revoke your previous passwords and generate a new registration letter for you.
We also have an email address for patient queries: OLDCCG.patientcontact@nhs.net
Setting up an NHS account/NHS App
To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).
Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.
